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Shop Policies

We ship worldwide! Orders are shipped out within 7 business days of when the order was placed. Shipping prices are calculated during the check-out process and are based on quantity purchased and your location.
We are not responsible for packages that have been mis-delivered, or lost once they have been shipped.

There is a listing available for you to purchase tracked Express shipping. If you choose this listing we will refund any extra shipping that gets added on at checkout. If you choose not to purchase this listing your package will be shipped untracked.

Packages tend to take from 1-4 weeks to arrive. There are some cases where they take up to 8 weeks.

Before you email us about your package the first thing you need to do is contact your local post office and see if they have it! Usually a delivery attempt was made but they were not able to leave the package! Be sure to ask neighbours if they received your package by mistake! These problems are issues with the postal service and need to be taken up with them first before contacting us, as this will be exactly what we tell you to do before we can help you further!

Customs and import duties may be applied to orders when your shipment reaches its destination. Cosmic Mermaid Pins is not responsible for these fees.

Returns and Exchanges
Currently we do not accept returns or exchanges.

Wholesale Orders
If you'd like to carry our goods in your store, please contact us at cosmicmermaidpins@gmail.com